Frequently Asked Questions

FAQs: Orders

  • How your order arrives depends on what you’ve ordered and where you live. First of all, prints…

    All prints will arrive in a cardboard tube. Prints will be rolled into the tube and wrapped in tissue paper.

    If you live outside the UK, the ends of your tubes will be stapled on to reduce the risk of any issues during shipping. We advise completely removing the staples from one end before you remove the lid. Leaving bits of staples sticking out makes it much more likely that you will damage your prints when removing them from their tube. The best way to remove the staples is with pliers.

    If you have ordered a painting, this will arrive in a cardboard box, wrapped in bubble wrap and surrounded by stuffing to prevent it moving around too much while it’s on its way to you.

  • If your order arrives in a tube with staples, please completely remove the staples from one end before you remove the lid. The best way to remove the staples is with pliers.

    Once the lid is off your tube, there should be excess tissue paper for you to gently pull, removing the prints inside. Slowly remove the contents of the tube, allow your prints to unfurl themselves, and recycle the wrapping paper.

    For paintings, please carefully remove the bubble wrap and any other packaging.

  • Initially, yes, your prints will have a curl once they are removed from the tube. However, please be assured that once your prints are framed (more info on framing below), the paper will flatten out. 

  • When your order was shipped you should have received a link to track it (please check your junk/spam folder if not). If for some reason you did not receive this email please contact us at support@ameliajayneart.com

    For international orders, you will be taken to Royal Mail’s tracking website (the national courier of the UK). There will be some limited information on there; however to see more please click ‘continue tracking’ where you will be taken to your own national courier’s website. If there are any issues, please contact us at support@ameliajayneart.com

  • This depends on where you live, the value of your order, and what you have ordered.

    If you live in the UK - no.

    If you live in the US - you should not have to pay any extra fees, even since the removal of the ‘De Minimis’ tariff exemption in August 2025.

    If you live in the EU - you likely will have to pay VAT

    For more info please visit https://www.ameliajayne.com/potential-import-duties or contact us at support@ameliajayneart.com

  • First, please check the shipping address on your order dispatch email to ensure this is correct. If it is incorrect, please contact us to resolve this at support@ameliajayneart.com

    If it is correct, please then check your tracking link to see where your order is. It may be that delivery has been attempted and that your parcel is being held at your local delivery office.

    If you believe your parcel has got lost, please contact us at support@ameliajayneart.com

    If your parcel has been held in customs for longer than 15 working days from when you placed the order, please email us at support@ameliajayneart.com and we will see what we can do to speed up the process, or send you a replacement.

    In some circumstances, e.g. failed delivery or incorrect address provided, your order may be returned to Amelia Jayne. For more information on this please visit: https://www.ameliajayne.com/returned-orders

  • Firstly, we’re sorry to hear this. We do as much as we can to ensure prints arrive in pristine condition, however unfortunately some do get damaged in transport. In this instance, please send us a photo of the damaged tube and/or print(s) to support@ameliajayneart.com and we will resolve the issue.

  • We’re really sorry for the mix-up. While it’s rare, mistakes can occasionally happen. Please email us at support@ameliajayneart.com with a photo of the print you received, and we will send the correct item or offer a refund. You are welcome to keep the incorrect print, or gift it to a friend.

  • All prints are sold made to order. For this reason, we are unable to accept returns, exchanges, or cancellations once an order has been placed.

FAQs: Products

  • Everything that is made by Amelia Jayne is made at Wimbledon Art Studios in London. 

  • The main difference is that our Permanent Collection prints won’t sell out; whereas our Limited Edition prints are limited to a set quantity. 

    Limited Edition prints are numbered (e.g. 1/50) and hand-signed by Amelia. Prints in our Permanent Collection are not.

  • No. Once prints in our Limited Edition collection are sold out, they won’t be re-stocked. This is to maintain the exclusivity of the collection.

  • All prints are printed on matte paper (i.e. not glossy). We use museum-grade paper that is 315gsm (about 4.5x as dense as ‘standard’ paper). 

  • For paintings, sizes will be on the product page and given in both metric and imperial measurements (cms and inches)

    For prints, we typically uses British ‘A’ sizes, ranging from A1 (the largest) to A4 (the smallest). For more info, please see our size guide: https://www.ameliajayne.com/size-guide

    Please note that for prints that have a border, sizes include the border. 

FAQs: Other Enquiries

  • This is certainly possible! Please check out our ‘Become a Stockist’ page: https://www.ameliajayne.com/become-a-stockist or email us at support@ameliajayneart.com

  • If you would like to visit our studio, the best time is during Wimbledon Art Fair in May or November. If you can’t wait that long, please reach out to us to see if we can arrange a visit.

  • We are not currently accepting commissions. If/when this changes, we will update followers on our Instagram as well as via our mailing list

  • Yes! Click on any product on our website and you will be able to see reviews for that specific product. If there are no reviews for that product, you will be shown all of the store reviews.

  • For paintings, I would strongly advise going to a local framing company who will be able to offer your framing options.

    For prints, please see my framing guide here: https://www.ameliajayne.com/framing-information

    I usually order these frames from John Lewis: https://www.johnlewis.com/john-lewis-fine-oak-wood-poster-frame-natural/p5112004

  • We ship (almost) everywhere. When you enter your address at checkout, you will be able to see how long shipping takes and how much it will cost.

    Please note: we are not currently shipping to the UAE. We apologise for any inconvenience and are working to resolve this soon.

    For country-specific information please scroll to the bottom of Royal Mail’s International Incident Bulletin to find out more: https://www.royalmail.com/international-incident-bulletin

  • The length of time it takes to get your parcel depends on where you live. When you enter your address at checkout, our website will tell you how many business days we aim to have your parcel delivered within.

  • The cost of shipping depends on where the parcel is being sent to. When you enter your address at checkout our website will tell you how much shipping will cost.

  • As a print company that ships internationally, we feel we have a responsibility to reduce our impact on the environment (or even have a positive impact!). Please see our Climate Impact page to see what we’ve been doing: https://www.ameliajayne.com/climateimpact or go directly to our Ecologi page: https://ecologi.com/ameliajayneart

  • Amelia Jayne is ran by Amelia and her partner, Joe. If you want to learn more about us please visit https://www.ameliajayne.com/about-1