Order FAQs

Tracking Your Order

Q: How do I track my order?

A: You’ll find your tracking number in your dispatch email — please check all inboxes, including junk and spam. This email contains a link to the Royal Mail tracking page.

If you’re based outside the UK, click the red “Continue Tracking” button on the Royal Mail page to see updates from your local postal service.

If you haven’t received a dispatch email, it may be due to a small typo in your email address at checkout. In that case, I won’t be able to resend the dispatch notification until I’m back in the studio. Sometimes, delivery partners may still contact you directly if they have your correct phone number or address.

Missing Orders

Q: My order hasn’t arrived yet - what should I do?
(UK Orders)

A: First, check the shipping address you entered at checkout - this can be found on your dispatch email. Then check your tracking link for updates.

If the address is correct and your order hasn’t arrived within 5 working days of the dispatch date, contact your local Royal Mail delivery office - they may be holding it for you even if no card was left.

If there’s no sign of your parcel and tracking hasn’t updated, I’ll arrange a replacement as soon as I’m back in the studio.

Q: My order is stuck in customs - what can I do?
(International Orders)

A: International deliveries usually arrive within 10–15 working days of dispatch. Customs clearance times can vary, so please allow a little extra time in some regions. Parcels are rarely 'stuck' or 'lost' so I kindly ask you to be patient as it will likely turn up soon.

To check the latest updates, click the red “Continue Tracking” button on the Royal Mail tracking page - this will take you to your local postal carrier’s system.

If your order hasn’t arrived by the time I return to the studio on 1st September, I’ll look into it and send a replacement if needed.

Damaged Orders

Q: My print arrived damaged - what should I do?

A: I’m so sorry! Please keep the original packaging and take a quick photo of the damage on both the tube and print(s). I’ll sort out a replacement or refund as soon as I return.

Incorrect Orders

Q: I received the wrong item - what should I do?

A: Oh no, I’m really sorry for the mix-up. While it’s rare, mistakes can occasionally happen. I’ll get the correct item sent or offer a refund once I’m back in the studio. In the meantime you can keep the print(s) for yourself or gift to a friend!